Automatic account alerts
Receive updates for your service address
As an account holder, you'll automatically receive alerts about potential outages that may affect your service address.We send these alerts by text message around the clock unless you set a time preference for receipt (see "Set preferences for outage alerts" below).
Make sure we have your current phone number
If we have your current phone number on file:
- We'll attempt to let you know when your power is out through a call or text.
- You can reply to outage text messages we send to you with "Status" to get the latest outage information for your address. (Available only in English.)
- You can text "Status" to 97503 at any time to get the outage status for your address. (Available only in English.)
Set preferences for outage alerts
To set preferences for current or future outages:
- Sign into your account.
- Take the actions below.
- Once set, you will receive automatic alerts unless you opt out.
1) Sign in. 2) Select the Edit Profile and Alerts button. 3) Scroll down to Alert Settings.
Select from three types of alerts: email, text or voice.
1) Select Text or Voice. 2) Add your number using the dropdown in the box. 3) Select the preferred time you would like to receive the alerts.
1) Select Email. 2) Add your email address with the dropdown in the box. 3) Now emails can be sent at any time. There is no need to select your preferred time.
Do you want to add multiple contact preferences? Select "Add another contact to receive alerts".
When you're finished, make sure to select "Save Changes".
Outage map alerts
Receive updates for any location in the PG&E service territory
- An online account is not required.
- The alerts stop when power is restored to all addresses included in the outage.
- Do you want to receive updates for future outages? Visit the map to sign up again. This is required even if you want updates for the same address.
Search for an address
Step 1: Go to PG&E Outage Center to search for an address.
Step 2: If an outage is affecting the address, you will see the option to "Get outage updates." Click this link.
Step 3: Enter the phone or email where you would like to get alerts.
Step 4: Submit your contact information.
Use outage icons on the map
Step 1: Go toPG&E Outage Center select "View outage map”.
Step 2: Click on an outage icon on the map.
Step 3: In the pop-up, click the "Get outage updates" link.
Step 4: Enter your phone or email.
Step 5: Submit your contact information.
Public Safety Power Shutoff (PSPS) alerts
Stay informed during a Public Safety Power Shutoff (PSPS)
When a Public Safety Power Shutoff (PSPS) is announced, we refresh our website regularly to keep you informed. You’ll find estimated power shutoff and restoration times and affected areas.
For the latest information about a Public Safety Power Shutoff in your area,visit PSPS updates.
- Extreme fire danger conditions can threaten a portion of the electric system serving your community.
- If this occurs, PG&E may need to turn off your electricity in the interest of public safety.
- This is called a Public Safety Power Shutoff (PSPS).
PG&E account holders do not need to sign up for Public Safety Power Shutoff alerts
- If we expect your address to be impacted by a shutoff:
- You will receive automated call, text and email alerts.
- PG&E can send these alerts at any time, day or night.
- When possible, the alerts will start two days before the shutoff.
- They will continue to be sent every day until power is restored.
Update your contact informationor call1-866-743-6589during normal business hours.
Address alerts
Find out about potential Public Safety Power Shutoff at any other address.
Translated support
Non-English support includes emergency information in 15 languages.
